Documentation

Everything you need to get started with Alpha IT Tool

Getting Started

Alpha IT Tool is a Remote Monitoring and Management (RMM) platform for IT service providers. After signing up, you'll go through a quick setup wizard:

  1. Brand your dashboard — Upload your logo and set colors
  2. Add your first client — Enter their company details
  3. Install the agent — One command installs on any Windows machine
  4. Configure alerts — Choose what events trigger notifications

Agent Installation

Quick Install (Recommended)

Open PowerShell as Administrator on the target machine and run:

iwr https://api.alphait.tools/install/YOUR-LICENSE-KEY -useb | iex

Replace YOUR-LICENSE-KEY with your actual license key from Settings → Installer.

Manual Install

  1. Go to Settings → Installer in your dashboard
  2. Click Download .ps1 Script
  3. Transfer the file to the target machine
  4. Right-click → Run with PowerShell
  5. Accept the UAC prompt

The machine will appear in your dashboard within 2 minutes.

Adding Your First Client

Navigate to Clients in the sidebar and click Add Client.

  1. Enter the company name
  2. Add a primary contact (name, email, phone)
  3. The client will appear in your client list
  4. When installing agents, assign machines to this client

Alert Configuration

Go to Alerts and click Add Rule. Available alert types:

  • Machine Offline — Triggers when a machine stops sending heartbeats
  • High CPU — CPU usage exceeds threshold for sustained period
  • Low Disk Space — Disk free space drops below threshold
  • Backup Failed — A backup job fails to complete
  • AV Disabled — Antivirus protection is turned off
  • Firewall Disabled — Windows Firewall is disabled

Notifications are sent via email, Telegram, or SMS based on your Settings → Notifications configuration.

Backup Configuration

Navigate to Backup and click Add Backup Config:

  1. Select the machine to back up
  2. Choose a destination (Google Drive, OneDrive, S3, etc.)
  3. Select folders to include
  4. Set the schedule and retention period
  5. Click Create Config

API Reference

Alpha IT Tool provides a REST API for integrations. Access your API key from API Docs in the dashboard sidebar.

Base URL: https://api.alphait.tools/v1

Authentication: Include your API key in the X-Api-Key header or use a JWT Bearer token.

Full interactive API documentation is available in your dashboard under API Docs.

FAQ

How many machines can I monitor?

Depends on your plan. Starter supports up to 50 endpoints, Professional up to 200, and Business up to 500. Enterprise plans have unlimited endpoints.

Does the agent work on Mac or Linux?

Currently the agent supports Windows only. Mac and Linux support is on our roadmap.

How much bandwidth does the agent use?

Minimal. The agent sends telemetry data every 60 seconds (about 2KB per heartbeat). Commands and backups use additional bandwidth as needed.

Can I white-label the platform?

Yes! The White-Label add-on lets you customize the product name, logo, colors, and even use your own domain. Available in the Marketplace.

How do I cancel my subscription?

Go to Billing → Manage Billing to access the Stripe customer portal where you can cancel or change your plan.

Support

Need help? Contact us:

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